​The Ministry of Finance and Economy (MOFE) has launched TAFIS 2.0, a new accounting and payment system built on the SAP platform, to replace the previous system commencing on 1st. April 2024, to coincide with the beginning of the Financial Year 2024/2025. As with any implementation of a new system, it is expected that some issues and challenges may arise during the system stabilization period. 

MOFE takes all responses and complaints seriously, especially on untimely payments. In this regards, MOFE would like to apologize for the inconvenience caused and is highly committed to resolving any arising issues to ensure payments are made timely and accurately to recipients and vendors. 

MOFE through the Treasury Department, has initiated immediate actions to tackle the issues and challenges encountered during the implementation of TAFIS 2.0 and has taken measures that include: 

1. ​Accelerating trainings for all Ministries and Government Departments, which have begun prior to the launch of TAFIS 2.0 and currently ongoing; 
2. Organize intensive courses for the Purchase Order (PO) and payment modules for all Ministries and Government Departments to facilitate their payment processes. Ministries and Government Departments that require additional trainings are advised to contact Treasury Department to schedule the training sessions; 
3. A User Clinic has been setup in MOFE to assist Ministries and Government Departments that require hands-on trainings in using TAFIS 2.0; 
4. To accelerate the payment process for claims submitted in the previous Financial Year, an ICU Payment Clinic has been setup in MOFE to facilitate this; 
5. Vendors that are expecting payment but are not yet registered in the Government Vendor Portal (GVP) are strongly advised to register as soon as possible. Any vendor who require assistance in registering, a Vendor Clinic has been setup in MOFE to facilitate this. For vendors who have successfully registered in GVP will be invited to attend a briefing on using GVP such as reviewing PO and submitting invoices.

With the above actions in place, MOFE hopes that: 

1. ​Vendors who have not yet registered in GVP are strongly advised to register as soon as possible or those whose registration were unsuccessful are advised to check their email inbox to ensure all enquires are addressed timely. Vendors who require assistance in registering to the GVP are welcome to attend the Vendor Clinic held at MOFE; 
2. For any inquiries, Ministries, Government Departments and vendors may contact our Customer Care Centre at +673 2383444 or email the TAFIS 2.0 Helpdesk at tafis.ppp@mofe.gov.bn. 

Once again, MOFE would like to apologize for any inconvenience caused. The cooperation, understanding and support from all users and vendors are greatly appreciated. ​